Auckland Bikefit Terms & Conditions
Auckland Bikefit will take all reasonable efforts to attend the booked service at the time and location agreed with the customer at the time of booking. Standard hours during which a service will take place are listed on this website for each location.
The customer agrees to pay for the agreed level of service immediately after the agreed level of service has been completed.
Auckland Bikefit accepts cash or debit/credit cards as payment for any service Personal Bikefit conducts. Card payments will be made at the time and location of the service.
All work carried out during the course of the service is guaranteed for 30 days, excluding wear and tear. If you require any alterations or amendments relating to the original bike fit they will be completed at no extra cost within this time, outside of this time all extra work will be charged at $90per hour.
Auckland Bikefit cannot be held responsible for any loss, costs, injury, or death as a result of any upgrades, alterations, adjustments, repairs or servicing, agreed with the customer, and carried out during the course of the service.
Any parts and labor not already covered by the Bike fit, may not be able to be included in the service at the time of the service and may require a second booking. A second visit charge for call-out, labor, and parts may be payable. An estimate of which will be given if requested by the customer.
All parts and accessories required during or after your bike fit are all subject to availability. We do not manufacture any parts ourselves. All parts where possible are purchased through the New Zealand supplier. orders coming from overseas can sometimes take up to 6 weeks depending on the country of origin. We will contact you via SMS or email when the parts are available for collection or delivery.
Booking a service is no guarantee that the service will take place at the agreed time and place. In the rare event that a service cannot take place due to issues with Auckland Bikefit attendance, Auckland Bikefit will take all reasonable steps to rebook the service at a time convenient to the customer.
Auckland Bikefit reserves the right to cancel or amend the service should condition require so.
There may be times that Auckland Bikefit needs to amend these terms and conditions. On the rare occasion that this happens, Auckland Bikefit reserves the right to amend these terms and conditions without notice. It is the responsibility of the customer to ensure they understand the latest terms and conditions.
Both the Client and Auckland Bikefit have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.
How do I return an item?
Online returns can be sent back to us within 30 days of receipt. Please ensure you have filled out the returns form along with the original invoice when sending your items back to us.
Have you received my returned items?
We will contact you when we have processed your request. We recommend that you return your items via registered mail, to ensure a safe and documented delivery. Auckland Bike Fit is not liable for the loss or damage of an item being returned.
How do I return a faulty item?
If a fault should appear we can exchange or refund
Any refunds will be made back to the original payment method i.e. credit card or gift card.
Postage costs for returning items will be at your own expense. If your item is faulty please firstname.lastname@example.org and we will arrange the return postage of your item/s
If an item/s is being exchanged for a different product, shipping fees for the exchange will be waivered.
How long until my refund is processed?
Refunds can take between 5-10 days until they appear back on your card/account.